shipping & returns

Free Shipping Across Australia…

Great news for you my lovely art lovers!

We offer absolutely free shipping across Australia. That's right, no hidden costs - what you see is what you pay. Every artwork is carefully packed and shipped from my studio within 1-4 business days of your order. Please allow up to 7-10 working days for your new art piece to arrive at your doorstep.

 Returns Policy

 Please choose your Artwork wisely as Returns are only valid where the Artwork has been damaged on transit.

 As transporting Art is a fragile operation, exchanges and returns are not offered, should you change your mind.

 To qualify for the return due to an article being damaged, please keep the artwork in the same condition you received it and repack it securely in the original packaging.

Please contact me as soon as possible and take pictures of the damaged package and artwork, before you return it. I will then send you an email to acknowledge the damaged item.

 Your refund will be processed, and a credit will automatically be applied to your original method of payment.

 Haven’t Seen Your Refund Yet?

 If you're still waiting for your refund, here’s a quick checklist:

 Returning Your Item

Need to send something back? Just email me at suzanne.mcwhinney@gmail.com, and I’ll provide you with all the necessary shipping details. Remember, return shipping costs are on you, and these costs are non-refundable. If you’re receiving a refund, the cost of return shipping will be deducted from it. Also, return times might vary depending on where you are, but rest assured, all returned items are sent using a traceable shipping service and are fully insured.

Double-check your bank account.

Reach out to your credit card company, as it might take some time for your refund to be officially posted.

Contact your bank, as there’s usually some processing time for refunds.

Still no luck? Please don’t hesitate to get in touch with me at suzanne.mcwhinney@gmail.com